THE Nigerian Communications Commission (NCC) has introduced harmonised service codes for mobile networks in Nigeria, setting Wednesday, May 17, 2023, as the deadline for the full implementation of these codes.
Recall that NCC had earlier directed mobile network operators (MNOs) to commence implementation of approved harmonised shortcodes (HSC) for effective and efficient service delivery to telecom consumers in the country.
Consequently, under the new harmonised serviced codes, 13 common short codes have been approved by the commission. They include 300 to be used as the harmonised code for Call Centre/Help Desk on all mobile networks; 301 for voice Mail Deposit; 302 for Voice Mail Retrieval; 303 for Borrow Airtime/Data Services; 305 for STOP VAS; 310 for Account Balance, and 311 for Airtime Recharge.
Similarly, the common code for Data Plans across all networks is now 312. In line with the new direction, 321 is for Share Airtime/Data Services, while 323 is for Data Plan Balance.
The code 996 is now for Verification of Subscriber Identity Module (SIM) Registration/NIN-SIM Linkage. The code 2442 is for Porting Services, otherwise called Mobile Number Portability.
