BELOW is a list of available vacancies as of today, Thursday, June 1, 2023:
1. JOB TITLE: Customer Experience Analyst
LOCATION: Lagos
STRONG REQUIREMENT: Must be fluent in Hausa
INDUSTRY: Banking, Finance & Insurance.
EXPERIENCE LEVEL: 2 years as a customer service executive.
REMUNERATION: NGN256,000 (Gross)
RESPONSIBILITIES:
-Act as the first point of contact for all internal and external customer queries and complaints received via channels such as email, social media, chat, phone calls, etc.
-Ensure all queries and complaints from existing and new customers are effectively and adequately resolved within set SLAs (Service Level Agreements)
-Provide relevant and appropriate answers to questions and inquiries from customers about the company's products and services
-Build trust, loyalty, and long last relationships with customers by understanding their pain points and resolving their issues no matter what
-Provide insights about customer feedback to internal stakeholders to allow for product and process improvements
-Maintain clear and open two-way communication with all internal teams to allow for great service for customers
-Ensure the contact centre is always functioning, document, report, and escalate any interruption in service to the appropriate channels
-Cross-sell other products and services to customers
-Send out customer feedback surveys, analyze results, and share with CX and firm leadership
-Any other duty assigned by the CX Leadership.
REQUIREMENTS:
- Fluent in English and Hausa Language.
-Minimum academic qualification of B.A/BSc in any discipline- Minimum of Second Class Upper
-2 - 3 years of experience in a similar role within the Fintech or Banking Industry
-Excellent written and verbal communication
-Aptitude, ability, and passion to solve customer queries
Strong negotiation, influence, and persuasion skills
-Ability to deliver even in high-pressure, time-sensitive situations
-Experience with contact centre tools
-Ability to work in teams to deliver on set goals
-Result-oriented – always focused on completing tasks on time, accurately, and efficiently
-Ability to work with minimal supervision
-Must be willing to work on shifts (including nights, weekends & public holidays)
-Willingness to switch roles within the team per the needs of the business.
Qualified candidates apply to [email protected] using the job title as the subject of the mail.
2. JOB TITLE: Storekeeper (Spare Parts)
LOCATION: Lagos Mainland, Lagos
EMPLOYMENT TYPE: Full-time
RESPONSIBILITIES
- Manage the spare part store organization and space utilization
- Manage supervision of spare parts movements and control of stocks
- Organize stock security
- Ensure and maintain proper inventory system and all parts issued/received are reflected immediately on to the stock card daily.
- Records all shipments of spare parts incoming and checks with the packing list
- Provides information on any excess, lose and damaged item
- Record properly the Receiving/ Issuing Slip / Stock
- Keep and file each document relative to a stock movement.
QUALIFICATIONS
- Candidates should possess a minimum of an OND
- Good knowledge of vehicle parts and functions.
- Good knowledge of MS Packages (Word, Excel, PowerPoint)
- Good command of English
- Minimum of 2 years relevant experience
- Excellent understanding of handling sensitive documents
- Good organizational skills
- Relevant experience in supervising spare parts /tools/stores of similar size is preferred.
APPLICATION CLOSING DATE: 7th June 2023.
Interested and qualified candidates should forward their CVs to [email protected] using the job title as the subject of the mail.
3. JOB TITLE: Store Supervisor
COMPANY: Acomms Media Limited
LOCATION: Lagos
REQUIREMENTS
- OND
- 2-3 years experience in stock taking
- Excellent reporting skill
- Highly numerate with sound analytical skills
- A person of high integrity
- Good decision-making skills
- Must be a good team player
SALARY: N50,000 - N100,000/month.
APPLICATION CLOSING DATE: Not Specified.
Interested and qualified candidates should send their CVs to [email protected] using the job title as the subject of the mail.
4. ROLE: Recruitment Officer (Female only) South South or South East preferably
LOCATION: Ogudu, Lagos
SALARY: N150,000 - N200,000
INDUSTRY: Manufacturing
REQUIREMENTS:
-Bachelor's degree in Human Resources, Business Administration, or a related field.
-Professional certification is an added advantage.
-Two (2) years of proven work experience as a Recruitment Officer or similar role, preferably in a fast-paced environment.
-Strong knowledge of recruitment practices, including sourcing strategies, candidate assessment techniques, and interview best practices.
-Familiarity with applicant tracking systems and recruitment software.
-Excellent communication and interpersonal skills, with the ability to build relationships with candidates, hiring managers, and external stakeholders.
-Strong organizational skills and attention to detail to manage multiple recruitment processes simultaneously.
-Ability to work independently and collaboratively as part of a team.
-Familiarity with local labour laws and regulations.
-Proficiency in Microsoft Office Suite.
Kindly send your CV to [email protected] to apply using the job title as the subject.
5. VACANCY: Broker/Dealer and Issuing House
LOCATION: Lagos Island
JOB TITLE: Chartered Accountant
QUALIFICATIONS:
-A degree in Accounting or other related courses
-5 years post-NYSC accounting experience with a minimum of 2-3 years cognate work experience in Capital Market or bank (transaction officer)
-Must poses complete ICAN certification
-Male is most preferred for gender balance and must not be older than 36yrs of age.
-Good interpersonal/communication skills
-Good presentation skills and knowledge of Microsoft Suite i.e. Word, Excel and PowerPoint.
-Analytical and problem-solving skills.
Qualified candidates should send CVs to [email protected] using the job role as the subject of your mail.
6. JOB TITLE: Sales Recruiter
JOB LOCATION: Gbagada, Lagos State
JOB TYPE: Hybrid, Full Time
INDUSTRY: Consulting
JOB BRIEF
The Sales Recruiter manages the full recruitment process for sales-related roles. He/she ensures the timely acquisition of sales talents for our various open sales roles within 1-8 years’ requirement.
RESPONSIBILITIES:
-Strategically developing Talent Pipeline, engaging passive candidates and building a diverse talent pool to build a Sales Database for all categories of sales and marketing roles.
-Must keep up-to-date recruitment reports and share them with BD weekly.
-Visit competitors where necessary to poach specific sales roles.
-Working with the recruitment team to ensure candidates are assessed, documented, well-updated and available for deployment monthly.
-Ensuring only assessed and suitable candidates are sent for client interviews.
-Ensuring all sales requests are filled with suitable candidates within the timeline.
-Conducting employee onboarding and helping plan training & development.
-Establish recruiting requirements by studying organization plans and objectives and meeting clients’ recruitment needs.
-Build applicant sources by researching and contacting community services, colleges, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; and maintaining rapport.
-Attract applicants by placing job advertisements, contacting recruiters, and using newsgroups and job sites.
-Maintaining constant communication with the recruitment team, clients and other key stakeholders.
-Ensuring successful candidates are onboarded within the timeline.
-Follow up with clients for updates on candidates' pending status and interview updates.
REQUIREMENTS
-Minimum of a Bachelor's degree
-At least 3 years of proven experience working as a Sales recruiter (Talent Acquisition).
-Proficiency in all Microsoft Office applications as well as recruitment software.
-The ability to work efficiently under pressure.
-Strong analytical and problem-solving skills.
-Excellent management and leadership skills.
-Sound organizational and decision-making skills.
-Effective communication skills.
BENEFITS
-HMO
-Launch
-Pension
-Training
-Quarterly bonus.
NOTE: This is not a full desk role, fieldwork is required.
Apply via this link.
7. JOB TITLE: Front Desk/Receptionist
INDUSTRY: Logistics
LOCATION: Apapa
RESPONSIBILITIES
-The Front Desk Officer will be responsible for all front desk duties like manning the switchboard and receiving and endorsing letters and applications.
-Welcome clients and visitors, and ensure they are comfortable.
-Channel clients’ queries to the right department/person.
-Provide administrative/secretarial support as and when needed.
-Manage the distribution of office supplies.
-Manage the booking and use of board and meeting rooms.
-Receive and document all incoming and outgoing mail.
-Assist with other tasks assigned as necessary to support the department.
REQUIREMENTS
-B.Sc/ HND in any relevant discipline.
-2 – 5 years of relevant work experience.
-Good interpersonal skills and customer service orientation.
-Effective communication and good command of written/spoken English.
-Basic secretarial & computer skills and proficiency with MS Office applications.
Suitable candidates should forward resumes to [email protected] no later than 2nd June 2023.
8. JOB TITLE: Account Officer
INDUSTRY: Logistics
LOCATION: Apapa
RESPONSIBILITIES
-General accounting tasks, including reconciling and maintaining balance sheet accounts and general ledger operations
-Prepare financial reports and tax returns
-Audit and analyse financial performance
-Prepare budgets and conduct financial forecasting
-Ensure compliance with financial policies and regulations.
-Ensure all expenses are within the assigned project budget and verify the completeness of all required supporting documentation for all payment vouchers
-Prepare payments, and bank transfers and do the bank transactions
-Identify and resolve invoicing issues, accounting discrepancies, and other financial-related issues
-Prepare staff payroll administrations, including fringe benefit computations.
REQUIREMENTS
-Bachelor’s Degree in Accounting, Finance, Management or a related field
-2-3 years experience in Accounting
-Professional qualification such as ICAN, and ACCA is an added advantage
-Advanced use of Microsoft Word & Excel
-Knowledge of accounting software such as Sage, Quickbooks etc.
Suitable candidates should forward resumes to [email protected] no later than 2nd June 2023.
