THE management of the Ikeja Electricity Distribution Company (IKEDC) recently announced the introduction of its Single View platform. The platform is an interactive platform designed to give prepaid meter subscribers the opportunity to access and track their vending patterns and energy consumption.
At the unveiling of the Single View platform on Friday, October 8, 2021, in Ikeja Lagos, the Chief Executive Officer of the Ikeja Electricity Distribution Company (IKEDC), Mrs Folake Soetan said; “As a customer-centric organisation, Ikeja Electric is always forward-thinking, innovative and committed to its customers in order to enhance their experience.
“This solution offers convenience and prompt service. We have further given them power in their hands.
“The platform will enable customers to access the necessary information with ease. With the ability to track and understand their consumption and vending patterns, they are able to plan their energy need efficiently.”
Mrs Soetan further stated that the platform will serve as a major touch point where prepaid meter customers could access personal information such as energy vending record, consumption history, month-on-month energy consumption, account number, account status, tariff class, and tariff rates.
She also said it enables customers to make energy payments, check energy consumption and balance, lodge service enquiries requests or complaints.
Customers can access the Single View platform by logging on to www.ikejaelectric.com/single-view to learn more about the solution and register with their meter number.